Academic Articles & Research Papers

Calibrated, cost-sensitive, explainable ensemble learning for customer churn prediction in retail banking: a leakage-safe pipeline and single-dataset case study.

Analysis of Customer Churn Classification for Sinarmas Syariah Lhokseumawe Insurance Services Using Deep Learning Tabnet and Explainable AI

Customer churn is a major challenge in the insurance industry because it directly affects customer retention, business sustainability, and company profitability. Early identification of customers at risk of churn is therefore essential for ...