SENI Customer Satisfaction Data Analysis

Overview & Synopsis

This report presents an analysis of SENI Community Satisfaction data collected between 2019 and 2021 to assess beneficiary experiences with health services delivered through health centers and hospitals. The study involved extensive data cleaning and validation of records from the original dataset, including the correction of anomalies, treatment of missing values, and verification of facility-level assessments to ensure data quality and consistency. The analysis covers service utilization, service confirmation, and beneficiary satisfaction across participating health facilities. A total of 647 completed assessments from health centers and 37 assessments from hospitals were included for the 2019–2021 period. The findings provide insights into regional and temporal trends in service delivery performance and beneficiary perceptions, highlighting areas of strong performance as well as data availability challenges. The report offers an evidence base for monitoring project outcomes, improving service quality, and strengthening community-centered healthcare delivery under the SENI program.