Model-Driven Service Level Management
Overview & Synopsis
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.
Indexed from repository: HAL Open Science
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hal.science)
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Document Information
| Document Title | Model-Driven Service Level Management |
|---|---|
| Author / Organization | Anacleto Correia, Fernando Brito Abreu |
| Subject & Discipline | Multidisciplinary Academic Open Research |
| Categories | Science & Mathematics |
| Publication Year | 2010 |
| License / Rights | Open Access / Creative Commons |
| Resource Verification | Listed PDF (Verification Pending) |
| Original Host Website |
HAL Open Science
(hal.science)
|
| File Format | application/pdf (Portable Document Format) |
| Language | EN |
| Catalog ID | DOC-240575 |
| Original Source Link | Visit Source Page on hal.science » |